Data Facts adds four strategic account managers to client success team

Data Facts is expanding its Client Success Department with four new Strategic Account Managers to deepen client relationships and speed up support for customers across healthcare, staffing, transportation, manufacturing and enterprise hiring. The move underscores the Memphis background screening provider’s push to pair human service with technology as hiring and compliance demands grow. Why it matters: - Data Facts is trying to stand out in a background screening market where service quality can affect hiring speed, compliance support and client retention. - The new hires are aimed at giving customers more proactive guidance and faster responsiveness across multiple industries. - The expansion reinforces a high-touch support model that Data Facts says has been central to its long-term partnerships. What happened: - Data Facts expanded its Client Success Department with four new Strategic Account Managers. - The new team members are Yvette Neal, Stephanie Herr, Susan Schafer and Serena Williams. - The company is based in Memphis, Tennessee. - The announcement was made June 18, 2026. The details: - The expanded Client Success team will focus on proactive outreach, strategic guidance and faster client response times. - Data Facts says the group will support clients in healthcare, staffing, transportation, manufacturing and enterprise hiring. - Tammy Henry, vice president of client success, said clients face increasingly complex hiring and compliance environments. - Henry said Data Facts defines partnership as educating, informing and problem-solving, rather than simply processing orders or handling routine check-ins. - Data Facts said the expansion is meant to deepen client relationships while preserving its high-touch service model. - The company is also investing in technology intended to make communication easier and more accessible for clients. - Those tools include live chat support, mobile-friendly communication tools, automated updates and streamlined workflows. - Data Facts said the goal is to reduce friction in the client experience and keep hiring moving forward. Between the lines: - The hiring push suggests Data Facts is betting that service differentiation matters as much as product capability in background screening. - The company is pairing more account management capacity with workflow and communication tools, which signals a strategy to compete on both human support and operational efficiency. - Henry’s comments frame the announcement as a critique of transactional customer service across the industry. What’s next: - Data Facts will use the expanded team to extend client support and provide more hands-on engagement. - The company is likely to continue leaning on technology updates and human support together as it grows its client base. - Data Facts says its goal is to keep improving response time, communication and client outcomes as hiring demands evolve. The bottom line: - Data Facts is adding people and tools to make client support a differentiator, not just a back-office function.